Regal Planning Limited is a company registered in England & Wales under No. 12579437. Registered office: Unit 2D, Castledown Business Park, Castledown Road, Ludgershall, Andover SP11 9FA. Registered with Information Commissioner (Data Protection) Office under Registration No. ZA752776.
WHAT DO WE MEAN BY “PERSONAL INFORMATION”?
Personal information means information which identifies you, like your name or email address. Any information that falls outside of this is “non-personal information.”
If we store your personal information with information that is non-personal, we will consider the combination as personal information. If we remove all personal information from a set of data then the remaining is non-personal information.
INFORMATION WE MAY COLLECT FROM YOU.
We may collect and process the following data about you:
Information you give us. You may give us information about you by filling in forms on our sites or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our sites, subscribe to our services, participate in discussion boards or other social media functions on our sites.
We collect information when you search for a funeral plan and when you report a problem with the site(s). The information you give us may include your name, address, e-mail address and phone number, FCA registration number (if applicable), financial and credit card information or other personal information or description.
INFORMATION WE COLLECT ABOUT YOU.
With regard to each of your visits to our sites we may automatically collect the following information:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our sites (including date and time); insurance you viewed or searched for; products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Telephone calls that you make to us may be recorded and those recordings may be used for training purposes or to meet our regulatory requirements. Any data provided during the call will be used and held in accordance with provisions of this policy.
INFORMATION WE RECEIVE FROM OTHER SOURCES.
We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
WE MAY USE THE FOLLOWING COOKIES.
Strictly necessary cookies, required for the operation of our website. These cookies will enable you to log into secure areas of our website and ensure your session is secure
Functionality cookies, used to recognise you for the next time you visit our website.
These allow us to personalise content and remember your preferences from your previous visits. Our website may also offer live chat services (if available).
Analytics and performance cookies, used to collection information about how you use our website. This will help us understand how our users navigate around our website and any errors that may be experienced. The information will be used to help us to improve our system for our users. We use Google Analytics for some of our website analytics. Marketing cookies, used to access personal information about you from your web browser to help us understand who is visiting our website and interested in our products.
USES MADE OF THE INFORMATION.
We use information held about you in the following ways:
To carry out our obligations arising from any contracts entered between you and us or a funeral plan provider and to provide you with the information that you request from us;
To provide you with information about other goods and services we offer that are like those that you have already purchased or enquired about;
To notify you about changes to our services;
To ensure that content from our sites are presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
To improve our sites to ensure that content is presented in the most effective manner for you and for your computer;
To allow you to participate in interactive features of our services, when you choose to do so;
Part of our efforts to keep our sites safe and secure;
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
To make suggestions and recommendations to you and other users of our sites about goods or services that may interest you or them.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
DISCLOSURE OF YOUR INFORMATION.
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
WE MAY SHARE YOUR INFORMATION WITH SELECTED THIRD PARTIES INCLUDING.
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them. Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 1000 users have clicked to view information on their funeral plans on any given day). We may also use such aggregate information to help providers reach the kind of audience they want to target (for example, consumers interested in purchasing a funeral plan product). We may make use of the personal data we have collected from you to enable us to comply with our providers’ wishes by displaying their product information to that target audience. Analytics and search engine providers that assist us in the improvement and optimisation of our sites.
WE MAY DISCLOSE YOUR PERSONAL INFORMATION TO THIRD PARTIES.
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If our company or its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
WHERE WE STORE YOUR PERSONAL DATA.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using secure technology. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Under the Data Protection Act 2018 you have various rights controlling our use of your data. You have the right to request access to, deletion of or correction of your personal data stored by us. You can also request that your personal data stored by us is transferred to another person. You can exercise these rights at any time by contacting us at firstname.lastname@example.org
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com
Our sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
You also have the right to complain about our handling of your personal data to the Information Commissioner’s Office who can be contacted at firstname.lastname@example.org
ACCESS TO INFORMATION.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
The period of time for which we retain your records and personal data is a maximum of ten years from cessation of your client relationship with us.